Separate secure access
Healthcare accounts use a separate authentication environment.
ANSWER PRACTICE HEALTHCARE
The same front desk, with a separate healthcare environment.
Choose Healthcare when your practice may handle protected health information. Your secure account, phone configuration and healthcare application data stay in the Healthcare environment rather than the Standard application.
$99 / month or $990/year
300 AI minutes each monthly usage period Separate Secure Healthcare account and data environmentNew Healthcare practices can go directly to the separate Healthcare authentication environment. Existing Healthcare users can use Healthcare sign in to restore an active secure session before authentication. Secure Healthcare uses its own Cognito sign-in with required MFA; Google sign-in is not enabled there.
Separate data plane
Healthcare application data stays in the AWS-based Healthcare environment.
Same phone workflow
Keep your existing practice number and forward calls to Answer Practice when needed.
Controlled transactional email
Appointment and account email is limited to permitted transactional use with recipient-consent and sender-reputation controls.
Answer Practice Healthcare is not a general-purpose mailing platform. Email is limited to account and appointment-related transactional workflows. We do not provide bulk campaigns, newsletters, cold outreach, purchased-list sending, scraped-address sending, or unrestricted third-party emailing.
Appointment-related email is intended only for a patient or customer who directly provided an email address to the practice, or whose address comes from an existing scheduling relationship, and where the practice has permission to use that address for appointment communications.
We use layered sender-risk controls that can include event-triggered checks, scheduled reviews, manual review of flagged activity, delivery-failure and complaint monitoring, suppression controls, and customer-specific sending limits or pauses. A problem associated with one practice can be reviewed or restricted without intentionally granting that practice unrestricted email access.
Healthcare email is designed to stay privacy-minimal. Detailed clinical information is not included in routine email notices; protected or detailed information is reviewed after secure sign-in.
Not sure which one you need?If your Answer Practice workflow may include PHI, use Healthcare. If it does not require the Healthcare environment, use Standard.