Terms of Service — Standard
These Terms govern Answer Practice Standard, operated by Sunrise Support LLC. By creating an account, starting the Free plan, creating a subscription, or using Standard, the customer agrees to these Terms and the Privacy Policy.
Service
Answer Practice Standard provides an AI-assisted front-desk phone service for ordinary business communications, including routine call handling, messages, booking requests, transfers, and business configuration. Standard is not a medical provider and does not diagnose, prescribe, provide clinical advice, or replace emergency procedures.
Standard is not for PHI
Answer Practice Standard is for non-PHI business use only. Customers must not use Standard to collect, store, transmit, or intentionally process patient-specific health information or other Protected Health Information (“PHI”). Healthcare practices whose workflows may include PHI must use the separate Answer Practice Healthcare environment.
Free plan, subscriptions and usage
The Free plan is $0 per month, requires no credit card, and currently includes 25 calls during each monthly usage period. Core features may be available on Free, including the AI receptionist, call summaries and messages, transcripts when available, basic routing, and basic scheduling workflows.
When the Free plan reaches its included monthly call limit, live answering may pause until the next monthly usage period or until the customer upgrades.
The Standard monthly plan is $99 per month. The Standard annual plan is $990 per year. Paid Standard includes 300 AI minutes during each monthly usage period. There are no postpaid minute overage charges. Applicable taxes may be added.
When a paid practice reaches 280 included minutes, Answer Practice may notify the customer to choose either Automatic 100-minute refill or Pause at the limit. Automatic refill is optional. If enabled, each refill charges the payment method on file $35 in advance and then adds 100 AI minutes.
Purchased refill minutes carry forward and do not expire while the Answer Practice account remains available. Paid subscriptions renew automatically using the payment method on file until canceled.
Free plan availability, included usage, and features may change in the future. We’ll provide notice before changes take effect for existing users.
Cancellation and refunds
Customers may cancel paid subscriptions through the billing portal at any time. Cancellation normally takes effect at the end of the paid subscription period. Monthly charges already paid are generally nonrefundable. Duplicate or erroneous charges will be corrected. These rules do not limit rights that cannot legally be waived.
Customer responsibility
The customer confirms that it is authorized to configure the business or practice and supplies accurate business facts, instructions, phone numbers, transfer destinations, scheduling rules, and emergency procedures. The customer remains responsible for legal compliance, caller disclosures required for its use, and reviewing the service before and during live operation.
Transactional messaging
Account owners, authorized staff, and appointment recipients may opt in to transactional SMS or appointment email notifications. Enrollment is not a condition of purchase. SMS message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Appointment email recipients may opt out of future appointment emails.
Acceptable use
The service may not be used for unlawful activity, deceptive impersonation, medical diagnosis, harassment, illegal telemarketing, abusive traffic, or to collect information the customer is not authorized to handle. Customers may not use Answer Practice notification features for purchased, rented, scraped, or otherwise unauthorized recipient lists; cold outreach; bulk marketing campaigns; or messages to recipients who have not provided the address or otherwise established a legitimate business relationship. Customers must honor opt-outs and may not attempt to bypass messaging, anti-abuse, rate-limit, Free-plan, usage, or consent safeguards. Answer Practice may suspend messaging or service access when needed to protect recipients, deliverability, sender reputation, platform integrity, or legal compliance.
AI and calls
The customer controls its greeting preferences subject to applicable law. If a caller directly asks whether the receptionist is automated or AI, the service should answer truthfully. Required call-recording or other legally required disclosures override customer preferences.
Service limitations
Automated services can make mistakes or become temporarily unavailable. Answer Practice does not guarantee uninterrupted service, successful transfers, booking completion, or error-free responses. To the extent permitted by law, Sunrise Support LLC is not liable for indirect, incidental, special, or consequential damages. Total liability arising from the service will not exceed the fees the customer paid for the service during the three months before the event giving rise to the claim.
Changes and contact
Material changes will be posted here or communicated to customers. Questions or deletion requests may be sent to hello@answerpractice.com or by calling 770-200-4888.
Last updated: September 21, 2026.