01
Build your free preview
Give us your website, find your business or practice, or describe it yourself. We build a private first version around the information you review.
A guided implementation—not a template
Hear your own front desk first, then decide how far to take it.
The free preview is the entry point. The real value comes from your operating profile, built-in Schedule, team access, phone configuration, live testing, and continued improvement.
02
Test it as a caller
We call you so you can hear how your front desk answers common questions before you create an account or change your phone setup.
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Choose Standard or Healthcare
Use Standard for business calls that do not involve PHI. Choose Healthcare if real patient calls may include protected health information.
04
Build your operating profile
If you continue, your Board becomes the home for services, hours, staff or providers, the built-in Schedule, transfers, temporary changes, tone, team access, and call-handling boundaries.
05
Test the personalized front desk
Run realistic booking, rescheduling, after-hours, uncertainty, correction, and handoff scenarios before real callers depend on it.
06
Connect the phone you already use
Your existing public number stays the number callers know. We configure forwarding and transfer behavior around your carrier and workflow.
07
Start Free and keep improving
After forwarding is verified and the Owner explicitly activates, the Free plan begins with 25 calls per month and no credit card required. Real calls can then reveal better answers, scheduling rules, routing rules, and temporary updates.
What belongs in your operating profile
The AI should not invent how your front desk works.
Your profile separates business rules from the voice platform, so the operating logic stays yours even as technology changes.
- Staff or providers, services, schedules, and availability
- Built-in appointment booking, rescheduling, cancellation, and reminders
- Pricing, payment, or insurance language where appropriate
- AI booking mode and appointment workflows
- Cancellation and rescheduling rules
- Human transfer and fallback paths
- Role-based Team & Access
- Configured language behavior, tone, safety boundaries, and common questions
Phone compatibility
What we verify before a live launch
Keeping the existing number is usually possible through call forwarding, but the exact options depend on the carrier and plan.
- Current carrier or VoIP provider
- No-answer and busy-call forwarding
- After-hours routing options
- Transfer destination and caller ID
- What happens when no human answers
- Rollback and fallback procedures
Two environments
Use the product that matches the information in real calls.
Standard and Healthcare are separate application environments. Standard is for non-PHI business use. Healthcare is the secure environment for patient-call and appointment workflows that may include PHI.
- Standard for ordinary business communication
- Healthcare for patient-specific protected information
- Separate accounts, data, settings, schedules, and billing
- Product choice happens before real calls are enabled
Common questions
Setup, scheduling, trial, and product choice
Do I need a new public phone number?
No. Callers keep using the number they already know. Answer Practice provides a routing number behind the scenes for forwarding.
How does the Free plan work?
Free is $0/month, includes 25 calls per month, and requires no credit card. You can finish setup and verify forwarding first; live answering begins only after the account Owner explicitly activates the Free plan.
Can Answer Practice actually schedule appointments?
Yes. Both environments include a built-in Schedule. When you configure services, staff resources, availability, and AI booking rules, appointments can be booked and your team can reschedule, cancel, update status, and manage reminders. External calendar or EHR integrations are separate from the built-in Schedule.
Can staff have different permissions?
Yes. Team & Access supports role-based access so owners can separate administrative, scheduling, provider, and read-only responsibilities.
Which product should I choose?
Choose Standard when Answer Practice will handle ordinary business communication without PHI. Choose Healthcare when real patient calls may include protected health information.
Can I change how calls are handled later?
Yes. You can update practice or business information, scheduling settings, standing call instructions, transfer preferences, team access, and temporary changes from the Board.
Are recordings and transcripts always available?
Availability depends on the environment and configured call settings. Healthcare protected call media uses the Secure Healthcare access path rather than Standard account storage.
Start without changing the phone system
Build my free preview Build the preview first.
No account, payment, or phone-system change is required to hear the first version.